Refund Policy

1. Subscriptions and renewal

Paid plans are billed in advance for each billing period and renew automatically until you cancel. Each renewal resets your plan's monthly credit allowance.

2. Cancelling

You can cancel anytime from billing settings. Cancellation stops the next renewal; your plan stays active until the end of the period you already paid for, and you keep access to remaining credits until then. We do not charge a cancellation fee.

3. Refunds

• Subscription fees are generally non-refundable once a billing period has started, because the plan and its credits are made available immediately.
• If you were charged in error, or the service was materially unavailable due to our fault, contact us and we will make it right, including a prorated or full refund where appropriate.
• We honor refund rights required by the consumer-protection laws that apply to you; this policy does not limit those rights.

4. Credits and the no-charge-for-misses rule

Credits are a prepaid entitlement to run paid operations. They have no cash value and are not redeemable for money. You are only charged credits when a lookup returns verified data: if Shopper cannot confirm a match, it returns nothing and no credits are spent. Unused monthly credits expire at the end of the period unless your plan states otherwise; separately purchased top-up credits follow the terms shown at purchase.

5. How to request a refund

Email hello@shopper.sh from the address on your account with your workspace and the charge in question. We aim to respond within a few business days.